Order online or call our toll free order line 888-444-2959.
All orders received on-line by ExtinguisherMart.com will be confirmed via e-mail or phone call at your request. Our office is open Monday through Friday from 8:00 AM until 5:00 PM Eastern Standard Time.
Please feel free to Contact Us with any questions or comments you may have or if you would like to set up an account upon credit approval
We value your privacy. ExtinguisherMart.com will not share, sell, trade, rent, or distribute your personal information to any other companies or organizations.
Shipping Rates & Policies
On-line purchases include shipping rates and are based on UPS or freight Ground delivery.
Fire Extinguisher orders only:
We INCLUDE the shipping and hazmat shipping costs when ordering online at ExtinguisherMart.com
We cannot ship Fire Extinguishers outside of the Continental North America or any route that involves air transportation.
All fire extinguisher orders must ship via ground transport.
Pressurized extinguishers are considered hazardous materials and can not be shipped via the US. Postal Service (and therefore, APO or FPO addresses). Companies such as UPS and Fed-Ex require the shipper to be Hazmat certified.
In addition, extinguishers are heavy items. To avoid this hassle and keep costs down, we have most pressurized extinguishers shipped manufacturer-direct using ground freight transportation when feasible. The freight savings is significant and we can also offer relatively inexpensive shipping per unit on large orders.
Most drop-shipments are sent via Ground UPS and generally arrive within 5-7 business days.
Once your order has been processed and shipped, we will notify you of your Tracking Number via e-mail.
International shipping is not available. All orders must originate and be shipped to US addresses.
Out-Of Stock or Back ordered Merchandise
Although most orders are shipped complete within 1-2 business days, occasionally an item is back ordered. In these rare instances, you will be contacted via e-mail within three business days from the time you place your order. If an item is back ordered you will have the option to either cancel the backordered product or have a capacity and type price comprable extinguisher sent in it’s place.
Due to manufacturer’s policies, non-stock and special order material cannot be cancelled once the order has been placed with the factory in most cases. In a few cases, cancelled orders for special material, non-stock sizes or special sizes are subject to cancellation charges …based on factory and/or distributor expense and material used.
Shortage or Damage in Transit
Please open your shipment when delivered and confirm that your order is complete and that all material in your order is undamaged before signing for receival. This is especially important when glass products are involved. If your order is damaged, note this on the shipping tag and refuse any boxes containing damaged products (please take receipt of boxes containing undamaged products). Contact us immediately at 888-444-2959. Failure to contact us within 7 days of receipt of goods constitutes acceptance.
If you have received a defective product, and you wish to return it, please contact us by e-mail or phone to receive an authorization to return. You are not responsible for the cost to return the product to us in the case of a product defect. See above for details on how to contact us.
Please specify your order number, the product being returned, and the reason for the return. Returned products that are not in saleable condition will be charged a restocking/handling fee.
Fire Extinguisher order returns
ALL stored pressure fire extinguisher sales are final and non-refundable
According to United States Federal Hazardous Materials Shipping Requirements, a consumer may not ship pressurized fire extinguishers unless registered as a Hazardous Materials Shipper.
Fire Extinguishers damaged during shipment or having a warranty-covered defect will be provided full warranty replacement
Please call us Toll Free at 888-444-2959 to receive replacement and disposal instructions for damaged fire extinguishers. We will do everything possible to ensure your satisfaction.
We accept Checks, Money Orders, American Express, VISA, Master Card, Discover and Bitcoin. If for any reason the information you provide for credit card payment is incorrect, we will contact you. If we are unable to contact you within 72 hours, the order will be cancelled.
Please send checks or money orders to:
PO Box 220362
Brooklyn, NY 11222
When sending a check or money order, be sure to get the shipping total from us before sending your order. Be sure to include the check or money order (including shipping) made payable to ExtinguisherMart.com, a list of the products you wish to order and your shipping address, contact information and telephone number.
For checks, also include your driver’s license number and date of birth. Orders via Money Order will be shipped out upon receipt. Orders via Check will be shipped when the check clears.
We accept Purchase Orders from most businesses, schools, organizations and government agencies. Our Minimum Order for purchase orders is $400.00. Please use a credit card for orders under this amount.
Please review the information below for submitting a Purchase Order.
For additional questions about government, educational and corporate Purchase Orders, feel free to Contact us.
Your Purchase Order should include:
Purchase Order number
Item number for each item
Brief description of the item
Preferred shipping method
Billing / shipping information
Credit references such as bank information or business contacts
Our goal is for you to be as comfortable shopping with us as you are shopping locally. We take seriously the issue of our user’s security. Every time you send us your credit card number and your billing and shipping information, we use (Stripe) the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted.
Together with the electronic commerce community, we have taken every measure to ensure that your online shopping is as safe as ordering from a catalog or making a purchase from a store.
Applicable sales tax will be added to all items delivered to a New York address unless you provide us with your tax exempt status.
We look forward to providing you with outstanding products and great customer service.
PO Box 220362
Brooklyn, NY 11222